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Support

Regulatory rights, complaints, and data management in one place.

Contact
General support
Mon – Fri, 9am – 5pm GMT
Complaints & regulatory queries
Managing your data
Disconnect a bank (in-app)
  • 1Open Modo → Settings
  • 2Tap Manage Connections
  • 3Select your bank → Disconnect

All Open Banking data is purged within 72 hours of disconnection, in line with FCA requirements.

Request account deletion
Email [email protected]
UK GDPR rights — access, erasure & portability
Contact our DPO at [email protected]. We respond within 30 days.
Complaints
How to complain
Email [email protected] with a description of your concern. We'll send an acknowledgement and reference number.
Our timelines
Acknowledged within 5 business days · Resolved within 15 business days
If unresolved, you may refer to
Financial Ombudsman Service (FOS)
Free of charge. www.financial-ombudsman.org.uk · 0800 023 4567
Security
How we protect your data
Modo never stores your bank credentials. We use read-only Open Banking access. All data is encrypted at rest (AES-256-GCM) and in transit (TLS 1.3), and purged within 72 hours of disconnection.
Further details
Read our Security overview →